When does my order arrive?
We all know that we do not like to wait too long to enjoy what we have bought. Therefore the delivery time will be in 48/72 business hours. In case of not having the item in stock we will contact you to communicate the delivery time.
How much do I have to pay for the shipment?
Shipping is free for mainland Spain, the Balearic Islands and Portugal .. So you just have to choose the model that you like and we will take it to you for free agency.
How much time do I have?
The term you have to return your purchase is 15 working days. Keep in mind that the items must be in perfect condition and have the bags that protect the product. We will only accept the return of unsealed products if the merchandise is defective, damaged or in poor condition, provided that the damage is attributable to the manufacturing, transport or shipping process.
To make a return, please contact us at firstname.lastname@example.org indicating the order number, article and your information and we will indicate the process to follow to make your return.
Can I change my order?
Yes of course. Whenever the product is damaged, you return it and we send one to you immediately. Remember that if the product is not defective and the return is due to another reason, we will reimburse the cost of the products less the costs of return management (€ 5 for the entire Spanish territory).
Money back guarantee
From our store we guarantee the refund on all your products as long as the points established in the “Returns” section are met.
After approval of the return, we will send you a confirmation email indicating that the amount will be credited to your account in a few days.